If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings. Warning: Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from Microsoft Store will be reinstalled.
Windows puts a list of removed apps on your desktop after refreshing your PC. Swipe in from the right edge of the screen, tap Settings , and then tap Change PC settings. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings , and then click Change PC settings.
Tap or click Update and recovery , and then tap or click Recovery. Under Refresh your PC without affecting your files , tap or click Get started. If you want to recycle your PC, give it away, or start over with it, you can reset it completely.
This removes everything and reinstalls Windows. Warning: All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled. Under Remove everything and reinstall Windows , tap or click Get started.
Note: You'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely. If you think an app or driver that you recently installed caused problems with your PC, you can restore Windows back to an earlier point in time, called a restore point.
Windows automatically creates a restore point when you install desktop apps and new Windows updates, if the last restore point is older than 7 days. If none of the above steps worked, your computer may have a hardware issue. Visit your nearest uBreakiFix by Asurion store for a free diagnosis and any needed computer repairs. We'll get you back up and running as soon as the same day.
Protect the devices your family loves and relies on with one simple plan that covers all your favorite home tech. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein. All Rights Reserved. Choose whether to keep your files or remove everything.
The former option will keep the files but remove programs and any changes to settings. The latter gets rid of everything. Choose whether or not to clean the drive. Choosing "Just remove my files" is faster, though might leave traces of old data. The PC will begin to restart. It will go to a screen that reads "Resetting this PC" along with the progress.
When the process finishes, Windows 10 will reinstall and Cortana will greet you you may want to turn the sound down , and you will have to pick some preferences and then create a Windows 10 profile or log in with your Microsoft account.
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